remote support

Remote Access - GoSupportNow

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  • Main Features
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  • Supported Environment
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    GoSupportNow Main Features

     

    The following table shows the main features of GoSupportNow.

     
    Main Features Descriptions
    Instant view and remote control After an attendee fills in session ID and password, one click from the attendee releases computer control to you so that you can instantly see and control the attendee's desktop.   
    Collaborative support with up to 10 parties You can invite up to 9 participants to join a support session. All of them can control the supported computers in order to collaborate in resolving issues. This function is also used to remotely train new support staff with real, current support problems.
    Remote reboot in the regular or safe mode* You can remotely reboot the supported computer in the regular mode or the safe mode.
    Remotely logout or login as a different user* You can remotely logout and login as a different user
    Auto-login after reboot* You can have your client input his user password to the GoSupportNow client. After you remotely reboot the supported computer, the computer will automatically re-join your support session and you resume immediate and full control of the remote computer.
    Switch to training mode during support session During the support session, you can switch the presenter to be yourself so that the attendee can view your screen. If you like, you can pass your keyboard and mouse function to the attendee. This function is used in customer training during a support session and helps to increase customer satisfaction.
    Remotely lock supported computer at the end of support session* At the end of your support session, as an option, you can remotely lock the supported computer to protect your client's computer in the event the client is not present.
    Send Ctrl+Alt+Del You can send Ctrl+Alt+Del keys to the supported remote computer
    Remotely start an unattended session* You can remotely start an unattended support session so that you can access a remote computer any time later without any assistance from your customer.
    Mini-Meeting You can invite up to 9 other participants to join your support session and host a mini-meeting. Every participant can present his computer screen or a specific application and let others control his computer. It is a fully interactive meeting session.
    Always on after power recycle or reconnection* For a unattended support session, whether the remote computer's power is recycled or re-connected, you always have access to it.
    Irreversible encryption of meeting
    passwords
    The password for the remote access meeting session is irreversibly encrypted in the database. The password is not saved anywhere, including on the remote and local computers. The password transmission over the Internet is encrypted via SSL.
    Remote lock computer any time* In addition to the secured meeting password, you can lock your computer remotely to add another layer of access protection.
    Video casting The system allows the supporter to show his webcam video to all participants.
    Free audio conferencing All participants in a meeting can attend an audio conference and get land-line quality. It is free and integrated.
    VoIP audio conferencing All meeting attendees can use the computer microphones and speakers to conduct audio conferencing. A decent headset is strongly suggested to avoid echo.
    Firewall & proxy friendly Complies with existing firewall settings, without compromising security. 
    Compatible with lockdown computers Capable of working with lockdown computers
    Chat Interactive meeting attendees can chat with each other. Chat sessions can be saved for later reference.
    File transfer Attendees can send files or folders to every attendee or a specific attendee. Sending files automatically resumes when an attendee Internet connection reconnects.
    Change colors Easily changes colors among 256 colors (for the fastest speed), 16-bit and 32-bit true color (for the best image quality). For example, for remote support, the 256 colors are adequate. For artwork with a client, choose 16-bit or 32-bit. 
    Whiteboard A whiteboard is available for drawing
    Annotation Allows you to draw annotation marks anywhere on your screen to emphasize your points or ideas. You can save the annotation as JPEG files.
    Auto-reconnection There are many reasons why your or your attendees' Internet connection could be lost in the middle of a meeting. Your meeting will continue as soon as the Internet reconnects. No need to restart or rejoin a meeting. 
    Schedule Meetings You can schedule single or recurring meetings. You can publish the scheduled meetings anywhere you want. The system displays scheduled meetings in both HTML and XML.
    Remote Printing Remote print of any documents to any attendees in a meeting/support session
    Fit-to-screen display Perfectly displays the presenter's screen on your screen, regardless of the presenter's screen size. 
    Remove client software at the end of a meeting* You as the meeting host can specify whether the TurboMeeting client is removed from your attendees' computers at the end of a meeting.
    Outlook integration* When you send out invitation emails via Outlook for scheduled meetings, the system will automatically mark your calendar and have an option for your attendees to mark their calendars.
    Start/Join meetings within Outlook Users can start, join or schedule a meeting from shortcuts embedded in Outlook.
    International Language support The current version supports English, Spanish, Chinese (Simplified & Traditional) and Japanese
    Recording Record screen and voice. A player is built in with recording data. One executable file has both data and a player. You can convert your recording to standard multimedia formats in Flash, AVI and WMV for editing or publishing. Download the converter.
    Retrieve remote computer system information You can retrieve remote computer system information including operating system summary, drives, current processes, memory, applications, services, and even logs.
    Reporting Report meeting start and end time, topics, attendee names, emails, IP addresses, join and exit time.
    Blank remote desktop You can blank a remote desktop to prevent your sensitive remote control activities from being viewed.

                      * The functions are not available for Mac

     
    Supported User Environment:

        Windows: 

    • Windows 2000, XP, 2003, Vista, Windows 7, 8
    • Windows mobiles with Skyfire browsers (view only). Wi-Fi connection is recommended.

        Mac:

    • 10.4 or later, Intel or PPC based
        Other platforms (Linux, Unix, iPhone, Android, etc):
    • a browser can be used to attend a meeting (view only)
    • a Wi-Fi connection is recommended to join meetings via mobile devices such as iPhone and iPad.
     
     
     
     
     
     
     
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