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2. Quick User Guide
In GoSupportNow, a support session is called
a meeting. This guide covers
the steps to host and join a meeting:
- Hosting a Meeting
- Joining a Meeting
Below is the GoSupportNow's main control panel:
2.1. Hosting a Meeting
To host a meeting (i.e., a support session), you need to have a
registered user account. For first-time users,
follow the steps below to host a meeting
Step 1 Click the “Host Meeting” button on the
home page and login
Step 2 When prompted to accept the GoSupportNow
download, click “Yes” or “Always”. If there is
no prompt, click the download "GoSupportNow”
link to manually download and run GoSupportNow.
Step 3 Fill in the Meeting Server Address, Email
Address and Password. Click the “Sign in”
button.
Step 4 Click “Host an unscheduled meeting”
button (see the Figure above) to start a
meeting. Fill in the optional subject and
password fields and then click the
“Continue” button
The launch of the panel below indicates that the
meeting has started. Click the “Invite Attendee”
button to invite your meeting attendees
If you have already hosted a meeting: Step 1 Click the GoSupportNow icon on your
desktop
Step 2 Go to Step 4 shown above.
2.2. Joining a Meeting
Step 1 Fill in the Meeting ID, Meeting Password,
and your name. Then, click the “Join Meeting”
button
Step 2 If a manual download is not required, you
automatically join the meeting. If you are
prompted to accept the GoSupportNow download,
click “Yes”, “Always”, "Run", or "Continue". If
there is no prompt, click the download "GoSupportNow”
link to manually download and run GoSupportNow.
Step 3 If a manual download is required, after
you run the download, click the “Join a Meeting”
button. Next choose the permission you would
like to give to the support representative.
At this point, you have joined the support
session.
 For a user that has already attended or hosted a
meeting:
Step 1 Click the GoSupportNow icon on your
desktop
Step 2 Go to Step 3 of Joining a Meeting shown
above. |
